Return & Refund Policy

At VENDOR, customer satisfaction is our top priority. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy carefully to understand your rights and the procedures for returns, replacements, and refunds.

📦 Return Eligibility

Customers may request a return under the following circumstances:

✅ Product received is damaged or defective.

✅ Wrong product delivered.

✅ Product is missing parts or accessories.

✅ Product received in a physically damaged condition.

✅ Product significantly differs from the description displayed on our website.

To be eligible for a return, the product must:

• Be returned within 7 days of delivery.
• Be unused and in its original condition.
• Include all original packaging, accessories, manuals, tags, and invoices.
• Not show signs of misuse, damage, or alteration caused by the customer.

❌ Non-Returnable Products

The following products are generally not eligible for return or refund:

• Products damaged due to customer misuse or negligence.
• Products returned without original packaging.
• Digital products, downloadable software, or gift cards.
• Customized, personalized, or made-to-order items.
• Products marked as “Non-Returnable” on the product page.
• Items with missing accessories, tags, or documentation.

VENDOR reserves the right to reject return requests that do not meet the above eligibility criteria.

🔁 Replacement Policy

If you receive:

• A damaged product
• A defective product
• An incorrect product

You may request a replacement within 7 days of delivery.

Upon verification and approval, a replacement product will be shipped at no additional cost, subject to stock availability.

If the replacement item is unavailable, a refund may be issued instead.

📝 How to Request a Return

To initiate a return request, customers should contact our support team with:

• Order Number
• Customer Name
• Registered Mobile Number
• Product Details
• Clear Photos or Videos showing the issue

Our support team will review the request and provide further instructions.

🚚 Return Shipping

Once the return request is approved:

• We may arrange a pickup through our logistics partner where service is available.
• In locations where pickup service is unavailable, customers may be requested to self-ship the product.
• Reasonable return shipping charges may be reimbursed upon verification and approval.

Products must be securely packed to avoid damage during transit.

💰 Refund Policy

Refunds are processed after:

• The returned product is received.
• Quality inspection is completed.
• The return request is approved.

Once approved, refunds will be issued through the original payment method used during purchase.

⏳ Refund Processing Time

Refund processing timelines may vary depending on the payment method:

Actual refund timelines may vary depending on banks, payment gateways, and financial institutions.

❌ Refund Rejection Conditions

Refunds may be denied if:

• The returned item is found used, damaged, or altered.
• Required accessories or original packaging are missing.
• The return request is submitted after the eligible return period.
• The issue reported is not verified during inspection.

In such cases, the product may be returned back to the customer.

📦 Order Cancellation

Customers may request order cancellation before the product is shipped.

If the order has not been dispatched:

✅ Full refund will be issued.

If the order has already been shipped:

❌ Cancellation may not be possible and the standard return process will apply.

⚠️ Important Notes

• Refunds are issued only after successful verification and approval.
• VENDOR reserves the right to investigate suspicious, fraudulent, or abusive return requests.
• Return and refund approvals are subject to compliance with this policy.
• Policy terms may be updated from time to time without prior notice.

📞 Contact Us

For any return, replacement, cancellation, or refund-related assistance, please contact us:

VENDOR

🌐 Website: www.vendorshop.online

📧 Email: Support@vendorshop.online

📱 WhatsApp Support (24×7): 088-607-49283

Thank you for shopping with VENDOR. We value your trust and are committed to providing a secure, transparent, and customer-friendly shopping experience. 🙏🛍️💙