Cancellation Policy

Welcome to VENDOR. We understand that customers may occasionally need to cancel an order due to changes in their requirements. This Cancellation Policy explains the conditions under which orders can be cancelled and the refund process associated with cancellations.

📋 Order Cancellation

At VENDOR, customers can request cancellation of their orders before the order has been processed or shipped.

We strive to process orders quickly to ensure timely delivery. Therefore, cancellation requests should be submitted as soon as possible after placing the order.

✅ Cancellation Before Shipment

If an order has not yet been shipped, customers may request cancellation by contacting our customer support team.

Once the cancellation request is approved:

• The order will be cancelled immediately.
• Any payment received for the order will be refunded in full.
• No cancellation charges will be applied.

🚚 Cancellation After Shipment

Once an order has been shipped and handed over to the courier partner, cancellation may no longer be possible.

In such cases:

• Customers may refuse delivery where permitted.
• Customers may initiate a return request after receiving the product, subject to our Return & Refund Policy.
• Refund eligibility will be determined according to the applicable return conditions.

⏱ Cancellation Request Processing

After receiving a cancellation request:

• Our support team will verify the order status.
• Customers will be informed whether the cancellation request has been approved or declined.
• Approved cancellations are processed within a reasonable timeframe.

Processing times may vary depending on payment verification and order status.

💰 Refund for Cancelled Orders

For eligible cancelled orders, refunds will be initiated using the original payment method used during purchase.

Estimated refund timelines:

Actual refund timelines may vary depending on banking institutions and payment gateways.

❌ Cancellation Not Allowed

Cancellation requests may not be accepted under the following circumstances:

• The order has already been shipped.
• The product has been delivered successfully.
• Customized or personalized products have entered the production process.
• Orders placed during special promotions where cancellation restrictions are clearly mentioned.
• Suspected fraudulent transactions or policy abuse.

🔄 Seller-Initiated Cancellation

In rare situations, VENDOR reserves the right to cancel an order due to:

• Product unavailability.
• Pricing or listing errors.
• Payment verification issues.
• Suspected fraudulent activity.
• Logistics or delivery restrictions.

If VENDOR cancels an order, customers will receive a full refund without any deductions.

⚠️ Important Information

• Submitting a cancellation request does not guarantee cancellation approval.
• Cancellation approval depends on the current order processing stage.
• Customers are encouraged to verify order details carefully before completing their purchase.
• VENDOR reserves the right to modify this Cancellation Policy at any time without prior notice.

📞 Contact Us

For order cancellation requests or related assistance, please contact:

VENDOR

🌐 Website: www.vendorshop.online

📧 Email: Support@vendorshop.online

📱 WhatsApp Support (24×7): 💬 088-607-49283

🛍️ Customer Satisfaction Commitment

At VENDOR, we are committed to providing a transparent, fair, and customer-friendly shopping experience. We work hard to process every order efficiently while ensuring customers have access to timely support whenever assistance is needed.

Thank you for choosing VENDOR. We appreciate your trust and support. 🙏✨