Open Box Delivery (OBD) Policy
At VENDOR, customer satisfaction and transparency are our top priorities. To ensure that customers receive the correct product in proper condition, we offer Open Box Delivery (OBD) on eligible orders and serviceable locations.
Open Box Delivery allows customers to inspect the package and verify the product at the time of delivery before accepting the order.
📌 What is Open Box Delivery?
Open Box Delivery is a special delivery service in which our delivery executive opens the package in front of the customer at the time of delivery.
Under this service:
✅ The outer shipping package is opened.
✅ The brand/manufacturer packaging is also opened.
✅ The customer can visually inspect the product.
✅ The customer can verify that the correct item has been delivered.
✅ The customer can check for visible physical damage or missing items.
This process helps ensure that customers receive exactly what they ordered.
🌍 Service Availability
Open Box Delivery is available only for selected products and serviceable pin codes.
If your order qualifies for Open Box Delivery:
- The option will be displayed during checkout.
- You may select the Open Box Delivery option before placing your order.
Availability may vary depending on product category, seller participation, and delivery location.
💰 Is Open Box Delivery Free?
Yes.
Open Box Delivery is provided as a complimentary service and no additional charges are applied to customers for availing this facility.
🚚 How Open Box Delivery Works
When the delivery executive arrives:
Step 1
The customer must verify their identity (if required).
Step 2
For Cash on Delivery (COD) orders, full payment must be completed before the package is opened.
Step 3
The delivery executive will open the package in front of the customer.
Step 4
The customer may visually inspect:
- Product appearance
- Product model
- Product color
- Quantity received
- Accessories included
- Visible physical condition
Step 5
After verification, the customer accepts the delivery by confirming receipt.
🔍 What Can Be Checked During Open Box Delivery?
Customers may inspect:
- Product identity
- Brand and model
- Physical condition
- Visible damage
- Missing accessories
- Incorrect product delivery
Open Box Delivery inspection is limited to a visual examination only.
Important:
Open Box Delivery does not include:
❌ Functional testing
❌ Device activation
❌ Performance testing
❌ Software setup
❌ Internal hardware verification
❌ Product usage or operation testing
❌ If Product is Missing, Damaged, or Incorrect
If during Open Box Delivery you discover that the product is:
- Missing
- Physically damaged
- Different from the item ordered
- Missing accessories or components
You should immediately inform the delivery executive and refuse acceptance.
The delivery executive will take the product back, and the order will be treated as a failed delivery.
💵 Refund Process
For Cash on Delivery (COD) Orders
If payment has already been collected and the product is rejected during Open Box Delivery:
- Refund will be initiated according to applicable procedures and seller policies.
For Prepaid Orders
Refunds will be processed through the original payment method used during purchase.
Refund timelines may vary depending on payment providers and banking institutions.
🔄 Replacement Requests
Products rejected during Open Box Delivery due to:
- Wrong item
- Missing item
- Physical damage
may generally be eligible for a refund.
Replacement availability will depend on product eligibility, seller policies, and stock availability.
⚠️ Important Notice Regarding Returns
Once Open Box Delivery is completed successfully and the customer accepts the product:
- Claims related to missing items may not be accepted.
- Claims related to visible physical damage may not be accepted.
- Claims related to wrong product delivery may not be accepted.
Customers are therefore strongly advised to inspect the product carefully before accepting delivery.
📱 Defective Product After Acceptance
If the product appears physically fine during Open Box Delivery but later develops:
- Manufacturing defects
- Functional issues
- Technical problems
Customers may request support, replacement, return, or refund according to the applicable Return & Refund Policy and product eligibility.
💳 Supported Payment Methods
Open Box Delivery is generally available with:
✅ UPI Payments
✅ Debit Cards
✅ Credit Cards
✅ Net Banking
✅ Wallet Payments
✅ Cash on Delivery (where available)
Certain payment methods may be restricted depending on seller or logistics requirements.
📋 Terms & Conditions
By selecting Open Box Delivery, you agree to the following terms:
1. Identity Verification
You may be required to personally receive the order and provide a valid identification document if requested by the delivery executive.
2. Payment Before Inspection
For Cash on Delivery orders, complete payment must be made before the package is opened for inspection.
3. Package Opening Authority
Only the authorized delivery executive is permitted to open the package under the Open Box Delivery process.
Customers should not open the package before the official inspection process begins.
4. Inspection Requirement
Customers must inspect the product in the presence of the delivery executive and confirm acceptance before completion of delivery.
Inspection is limited to:
- Physical appearance
- Product identity
- Included accessories
- Visible external condition
Inspection does not include product operation or functionality testing.
5. Product Mismatch or Damage
If the delivered product differs from the ordered product or is visibly damaged:
- Delivery will be treated as unsuccessful.
- Refunds will be processed according to applicable policies.
6. Acceptance of Other Policies
By choosing Open Box Delivery, customers agree to comply with:
- Terms & Conditions
- Return & Refund Policy
- Shipping Policy
- Cancellation Policy
- Privacy Policy
- Any other policies published by VENDOR
7. Policy Updates
VENDOR reserves the right to modify, suspend, or discontinue Open Box Delivery services at any time without prior notice.
❓ Frequently Asked Questions (FAQs)
Q. What is Open Box Delivery?
Open Box Delivery allows customers to inspect the package and product at the time of delivery before accepting the order.
Q. Is Open Box Delivery available everywhere?
No. Open Box Delivery is available only in selected serviceable pin codes and for eligible products.
Q. How can I avail Open Box Delivery?
If your order is eligible, the Open Box Delivery option will appear during checkout. Simply select the option while placing the order.
Q. Is Open Box Delivery free?
Yes. Open Box Delivery is completely free for eligible orders.
Q. For COD orders, when should payment be made?
Payment must be completed before the package is opened for inspection.
Q. What if the product is damaged, missing, or incorrect?
You should immediately inform the delivery executive and refuse the delivery. Refunds will be processed according to the applicable policy.
Q. Can I test the product during Open Box Delivery?
No. Open Box Delivery only allows visual inspection and verification of the product received.
Q. Can I request a return for missing items after accepting Open Box Delivery?
Generally, claims related to missing items, visible damage, or wrong products may not be accepted once Open Box Delivery has been successfully completed.
📞 Contact Us
For any questions related to Open Box Delivery, please contact:
VENDOR
🌐 Website: www.vendorshop.online
📧 Email: Support@vendorshop.online
📱 Customer Care (24×7 WhatsApp Support): 💬 088-607-49283
🤝 Customer Assurance
At VENDOR, Open Box Delivery is designed to provide customers with additional confidence and transparency while receiving their orders. We encourage customers to carefully inspect their products at the time of delivery to ensure a smooth and satisfactory shopping experience.
Thank you for choosing VENDOR. We appreciate your trust and support. 📦✨🛍️